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Archive for July, 2010

It was by sheer chance. A business colleague and I were discussing a possible channel partnership agreement while having drinks at a Jazz club in West London. When it was my turn to refresh our drinks, I bumped into a friendly Ethiopian lady visiting family from Singapore. Both my business colleague and I knew a little bit about Ethiopian food, which seemed to flatter her. She appreciated that we knew anything about her culture.

Notice chili in the corner. Hot.

That was a couple of nights ago. Tonight, Ed Kim, who runs Intrepid’s Vietnam practice and happen to be visiting the London office; Don Miller, a friend from Seattle who has been working in London since February; and I just finished an amazing Ethiopian dinner. This kind lady, her beautiful 8-year-old daughter, along with her London friend took us to a bustling restaurant in Shepherd Bush.

While we all had experienced Ethiopian food before, our hostess ordered dishes unfamiliar to us. The raw meats with diced tomatoes was something new for me and fantastic. The chili pepper stuffed with onions and tomatoes was extremely spicy, stopping me right after one bite.

During the evening, we were also taught several things about eating Ethiopian food, such as the proper way  to unroll the injera bread. The young daughter mocked us for pinching our food up with just three fingers rather than the “four-finger” scoop.

For entertainment, the adorable daughter whose father is Swedish, made all of us laugh, usually at my expense, which delighted Don and Ed a little too much.

“You don’t look like a person who knows a lot about facebook,” she stated after asking what we do. Ed asked, “Why? Because he looks so old?” “Yes,” she replied, “He looks 99 years old.”

I watched Ed and Don laugh throughout the night. Being on the road does have its rewards at times, but most of it is a grind of working long hours and eating restaurant foods alone. By the end of the evening, this lady and her friend said that after just one meal together, it seems as we’ve been friends for years. They promised the next Ethiopian meal will be home cooked. They were so warm toward us.

Most opportunities in life are given to those who are looking for something different, and to those who open themselves up for new experiences. Usually that means being open to other people, especially to those who are different from us. In this situation, I’m glad we met people who had such a mindset when they met us.

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Management teams say a lot about any company. Effective leaders surround themselves with great people. Such leaders understand their weaknesses and know how to augment those inadequacies by hiring accordingly. Real leaders are not afraid to hire people who will challenge them intellectually.

An effective CEO also knows when someone on his/her management team will not make the team better, and does something about it decisively. Inaction often has as much, if not more, consequences than making an ineffective decision with the right intentions.

When building an executive team and personalities are involved, a young CEO and entrepreneur may not be able to decipher who on the management team is effective and who is not. Other times, he/she do understand the shortcomings of the team but is too inexperience or immature to move quickly to fix the problem.

I’ve met with a lot of young companies and their management teams. I can usually tell within a couple of minutes whether the team has the right chemistry or not, whether the individuals push each other constructively, or whether the team is dysfunctional.

In one company, many made excuses for one of the top executives before I even met him. That was not an effective management team. Recently, I met another management team where everyone comfortably contributed to a meeting. No one person dominated, including the top executive. I knew right away that this group headed for success.

Be honest now, how effective is your management team? Are you making excuses?

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Music can effect our moods, alter our perceptions, manipulate our emotions. The music on any video can change the tone of the outgoing message. This is something we are all aware of, yet despite this awareness, it still effects us. Can you image a horror film without music to get you on the edge of your seat?

People’s energy from their attitude is much like music in the same way. We pick up on people’s “music” (energy) around us. Think about the cheery, pop type of energy. There are the calming type of energy which relaxes other people. On the flipside, there are the cacophonic energy and the high drama music. How about the teenage angst energy?

We all have preferences about what type of energy we like to be around. Depending on the situation, some type of energy is more welcomed than at other times. We have different moods that give off its own energy. But we all also have a core energy about us. Think about which music you are and how that effects a room next time you walk into a the “set of life”. Maybe then, you can, within reason, alter your tune depending on the situation and complement others.

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On this 4th of July celebration, let’s remember all the great things about America. Yes, I know the country is not perfect and we have a lot of challenges ahead. Still, I’m proud to be an American, maybe more so because of my immigrant background.

Today, let me list five things I love about the US of A.

  1. 47% of all venture-backed companies in the US were started by at least one co-founder NOT born in the country. The American Dream still lives for sure!
  2. During foreign disasters, Americans usually always lead the aid efforts with individual (non-government) donations and volunteer work. I once talked to a Canadian business leader who explained how impressed she was with the way  Americans will mobilize to help during foreign disasters. Me too!
  3. In general, the American perspective seems more optimistic than from other places. My optimism is sometimes viewed as “over-the-top” elsewhere, but Americans find it encouraging and sometimes even inspiring. Here’s believing you can do whatever you put your mind to.
  4. The American middle class, while much maligned recently, is still a distinguishing factor from many other countries. The living standard is relatively very high, especially for a country with such a large population.
  5. American customer service. It’s an art form that is distinctively American. It’s not stodgy, it’s not too subservient. It’s Nordstroms, Zappos, Starbucks and so many, many other American brands.

I’m sure you have your top five. Please comment if you want to add to the list. Happy 4th of July everyone!

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Disruptive forces in history make impact that is long-lasting and change the status quo.

We as humans walked and ran for majority of our history. Then, the invention of wheels disrupted our lifestyle and allowed us to be much more mobile. The Mongols disrupted the world by using horses in warfare. The US became a connected nation through the disruptive force of rail roads.

In modern commercial context, everyone now understands how disruptive the iPhone has been to the mobile industry. It changed the positioning of mobile carriers upside down. Another obvious example is the internet. The world wide web, which started as a place to put your company brochure on a web site, has changed how retail, customer support, and almost every aspect of businesses are run. That’s disruption.

In business, we constantly look for those disruptions. They represent opportunities for innovative, smaller companies to take market share. For forward-thinking entrepreneurs, these times are fertile ground to create something big. Too often entrepreneurs look for opportunities just to fill the void within the inefficiencies of large, bureaucratic organizations. Building a company during a disruptive period in any industry provides greater, richer opportunities.

Intrepid is building a company within the social media space, which is a disruptive force in of itself. Right now, I see great opportunities to apply social media data into the rigor of academic market research. Others obviously understand this as well. Forrester just came out with a report on integrating social media to research. The disruption in this space is being validated.

As a person interested in company building, such opportunity is all you can ask for. Now, we just need to out-execute competitors who see the same opportunity. That, my friends, is the game that makes everyday so much fun.

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