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Archive for February, 2012

In the fast pace world of digital marketing, changing with the times may not be enough. The target needs to be well beyond where the market leaders are today, but where the market is going tomorrow. Use the competitor’s investment in addressing today’s standard against them and aim for some target that leapfrog today’s innovations.

Too often, I hear various sales teams who want their product to catch up with the leaders in features and functionalities. The “me too” strategy of playing catch up with competitors is a difficult one unless you have more resources than anyone else.

If you can think ahead of how the market is being viewed today, and invest in strategies that address future demand and value, you can outflank your competitors with modest resources. In the world of social media intelligence, this is truly validating the social data set to give insight and foresight in compelling ways. Social Intelligence is just getting going. The value it can provide is far beyond today’s monitoring and listening platforms.

I’m excited to be sharing my views in this regard at SDL Innovate 2012 next week.

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Elephants in Your Life

Why are there so many elephants in your room? How come you are ignoring them when they are taking up so much space? Look around your life. You are being suffocated.

First acknowledge that the elepants are there, that they are affecting you and everyone else around you. Then, get rid of those elephants from your room. The thing is, everyone else sees them in your life as well. The only person you are fooling is yourself.

Stretch, enjoy the space around you. That’s the only way you can grow.

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On Monday, the SDL acquisition of Alterian was officially announced. I will remain the head of the Social Intelligence Division for SDL, helping to roll out our solutions globally.

This is an exciting time because of the tremendous assets that SDL has within its family.

At Alterian Social, we’ve evolved our Social Media solutions beyond just social monitoring and listening to encompass analytics and insights. We’ve been on the leading edge of social monitoring and engagement by integrating social insights to answer critical business questions for our customers. We’ve validated the inherent advantages of the social data set – its authenticity, near real-time access, its predictive nature, its scalability and much more.

Now, we can integrate further with SDL’s world-class language translation capabilities with our social media solutions. We can now offer better insights and intelligence globally across cultures and languages. In addition, we will now be able to provide a Social Intelligence Framework that will allow analysis of social, campaign management, email and other data sets in one business intelligence environment. Eventually, I can see that within this environment the opportunity to truly link customer information from these different data sets to offer better customer experience to consumers.

SDL wants  to provide relevant content when and where people want them. Social Intelligence obviously fits well into that.

At new beginnings, we are all allowed to dream. But certain beginnings allow for bigger dreams. My dream is to be a disruptive force in traditional markets (i.e. BI, Market Research), and we’re better armed now than ever to make that a reality.

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