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Archive for January, 2010

I lived in London during the early 2000′s, where I  had some of my best memories ever. Now, I’m  back in West London visiting where it took about a half a day to get my bearings to feel as if I had never left.

Much of my focus here this time is work, but tonight I was going to meet the only person I would ever call mi mate, Hugh Simpson-Wells. Remember I’m American, we don’t really say that.

Back in 1996, I met Hugh, who owned of one of the most reputable technical training companies in the UK (Oxford Computing Group). I had called him out of the blue and showed him how he could get to a liquidity event with his company by joining forces with ARIS (my company at the time). He bought into it and Oxford Computing Group was acquired by ARIS, just prior to our IPO on NASDAQ in 1997.

Hugh is a guy that everyone just wants to be around. He really has the “je ne sais quoi” about him. We stayed close even after ARIS was sold off to Ciber in 2001. Now, he’s got his own new venture and I have mine. When I  had lived in London, we had torn it up together pretty good at times.

Tonight, we agreed to meet at Restaurant Soho Spice because I remembered that my boys loved the place. I arrived in Soho 15 minutes early and felt confident about getting to the restaurant on time. I maneuvered through the Soho streets, happy to hear so many different languages along the way. I walked past restaurants and bars from my past, bringing back loads of memories…

Thirty minutes later, I was still looking for Soho Spice. I thought for sure I knew exactly where it was, but couldn’t find the place. I guess I didn’t remember as much about the city as I had thought.

Knowing that Hugh had ridden in from Oxford, I felt absolutely horrible  for being late.  My US  iPhone was of no use here and I felt completely helpless.

Fifteen minutes later, now a half an hour late, I became desperate, actually asking people if they knew of Soho Spice. No one knew.

An hour into my search, I started looking for an internet cafe so I could find the address and to email his iPhone that I was lost. Eventually, I found a hotel and got the address from the concierge.

As I hurried toward the place, Hugh was walking toward me with a smirk. Apparently, Soho Spice had closed two years ago and I had walked past its old location several times. After many apologies, we found an Indian Restaurant nearby and had some proper curry and a bottle of wine.

We reminisced, as well as talking about our current lives. Time flew. Then, we got our bill to head off to Ronnie Scott Jazz club. We laughed about hanging out at Tiger Tiger and China White during earlier times, and whether we would even be let in now…

It’s 5:30 am and I just got back to my hotel. I probably shouldn’t really be blogging. However, fourteen years of friendship is something that doesn’t come by easily. And it’s something that I certainly don’t take lightly. In the end, as he got out of the cab at Marble Arch, we gave each other a “fist” pump and said, “THAT was an awesome time.” See, he’s become a bit American as well (but don’t tell him).

Dude, really, I’d kick it with you anytime, anywhere in the world. Peace.

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Company building is a unique experience. An entrepreneur can experience a huge gyrations of emotions in any given day: ‘Wow, we’re going to do this!’  ’Oh, we’re going to crash and burn’.  ’My employees hate me’.  ’My customers love me’…

With experience, however, you come to expect these twists and turns. In fact, you kind of get some enjoyment out of it. Despite these varying emotions, certain principles are generally true. Growth, for example, is almost never represented by the infamous hockey stick graph.

Growth for a startup usually happens in stair steps. A startup moves along a horizontal line (with some variances) until hitting a wall. That wall represents the barrier to the next plateau for the company. It could be that a startup has launched and found some anchor clients. The principles in the business are so occupied by the demands of the anchor clients that they cannot focus on business management. Yet, the word of mouth effect from servicing those clients is putting some pressure to expand. Well, you’ve just hit that wall leading to the next plateau. The company can only take the next step in growth by addressing these pending issues. Once resolved and perched on the next plateau, the same pattern will most likely be repeated with a new set of challenges — the next level of company development.

Understanding the ‘stair step’  pattern of growth will help start-up companies understand why everyone seems to be running faster but the company is not still growing properly.

I’m always wary of business plans that have a linear growth projections. That sounds logical in a business school classroom or it looks good on a spreadsheet, but I haven’t really experienced such growth in my past. Things are difficult to start, then you get in a rhythm with your first customers. Eventually the business beat changes. There are new and unfamiliar pressures on the business. It takes leadership at that point to scale to the next level and return to a comfortable (but more sophisticated) rhythm.

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Communication is something we often underestimate. That’s how marriages often get into trouble, as well as most projects in the business world. We know how to speak the same language, yet we often miscommunicate.

Over the years of managing various people, I’ve learned the first step to better communication is acknowledging that people communicate differently. Some people naturally embellish, or are vague with words but emphasize nuances. Others are literal. Even within my family one of my sons is very literal and the other very much not. That causes a lot of tension.

One thing that is common, however, is we all want to be understood. In order to effectively communicate across a broad set of people, you must speak with clarity AND offer rationale. Sounds simple, but what a big difference this can make.

When I tell someone that he did a good job, smile, and walk away, the person may feel temporarily good because the statement was positive.  But what if I had said that he did a good job in getting his team to work cohesively in meeting a difficult project deadline, and as a result the client will renew our contract?  This compliment would be much more impacting as there is clarity in his mind of what is being appreciated.

Clarity and providing rationale usually help in all tense communication situations across the different personality types. One time I had run 18 miles in training for a marathon. Afterwards, my family went to a dimsum restaurant but was seated in a corner where the servers couldn’t easily see us. After 30 minutes, I got up and made a huge scene to the complete embarrassment of my family. Regardless of my rationale, I became a jerk in everyone’s eyes.

Had I gotten up and explained to the servers that I had been waiting for 30 minutes, which seemed a bit unreasonable, and it would be greatly appreciated if we could get some food despite being seated in the corner, I think anyone around me would have respected my request.

At work, in the home, with friends, don’t just throw out one-line bombs without clarity and rationale. Speak with clarity and provide rationale and see if your communications skills improve, along with your relationships.

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Ben Huh, CEO and Co-Founder of Cheezburger Network, wants to provide people with five minutes of happiness each day with his empire of hilarious niche websites. His favorite is his first, icanhascheezburger, which provides audience-submitted photos of cats with witty captions.

Ben presented at the KAC (Korean-American Coalition) Networking Social last night, sharing the history behind his internet success. He mesmerized the packed gathering with his easy charisma. He said his job is like being the world’s worse comedian who can still make people laugh. He doesn’t have to tell any jokes, just show content submitted by the public. Ah, vive la web 2.0! And long live entrepreneurs like Ben who know how to provide compelling and valuable platforms that make us happy.

Ben is a local internet star, getting a lot of media attention. Yet, he remains humble and funny. He is engaging and authentic, critical traits for any successful web personality. He speaks easily, and answers all questions. He said he became an entrepreneur because he hated his job at the time. His motivation was not a driving ambition to become rich, but a desire to do something he would enjoy.  He shared that he doesn’t own cats. In fact, he is actually allegoric to cats, but he certainly loves cat photos. Ben said his biggest current challenge is finding the right people for his growing team. Amen (A repeated theme on this blog).

Entrepreneurs can learn a lot from Ben. To be successful, you need to be passionate about what you do. A web entrepreneur needs to be authentic and transparent. And oh, it’s nice to have a business plan that includes zero cost “inventory”.

___________________________

Cheezburger is one of the largest blog networks in the world where more than 12 million people come every month to get their daily dose of laughter. With 220 million page views per month, the Cheezburger network of more than 30 blogs including I Can Has Cheezburger, FAIL Blog, GraphJam, Emails From Crazy People, ROFLrazzi, and There, I Fixed It is quickly becoming the new Internet media empire. Every day, more than 10,000 photos and videos are submitted and page views are growing at an annual clip of 300%. In addition to the blogs, a Cheezburger inspired book spent 13 weeks on the New York Times bestseller list during the winter of 2008. In the fall of 2009, three more books were released – ICHC: How to Take Over Teh Wurld, FAIL Nation, and GRAPH OUT LOUD.

Ben is a former journalist turned dot com entrepreneur who has a knack for nailing the zeitgeist. He has been credited with bringing Internet memes to the mainstream and popularizing Internet culture. The success of his business is attributed to his knowledge of memes, viral content, and crowd sourcing. Ben graduated with a BSJ from Northwestern University’s Medill School of Journalism.


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Parenthood is a humbling experience. It is a rewarding experience. It is a growing experience. Children are a reflection of their parents. Maybe that’s why parenting can be so frustrating.

I’ve gone through different phases of parenthood. Of course, there is the “overwhelmed stage” as a young parent. We had our two boys 11 months apart. That was physically taxing, especially for my wife. I quickly realized how different points of views can be about child rearing. We had a Korean live-in “nanny” when the boys were babies. Once, when my older son, Jeffrey, cried and wouldn’t go to sleep, I left him in the crib and restrained the nanny from picking him up. Next day, she was packing her things, saying she would not stay around and watch a baby die from the cruelty of his father. My wife pleaded with her to stay, promising that I wouldn’t do that again.

I wanted to teach my sons independence in the Western way. The women in their lives wanted to nurture them unconditionally in the Asian way. That unconditional love, of course, has a price later of tremendous family pressures and obligations.

As my kids grew older, I was completely absorbed in my career, especially in building ARIS. I traveled constantly and played only a minor role to my wife in raising our boys during their elementary school years. I remember hearing somewhere that a mother’s role is make children feel nurtured and safe, and a father’s role is to prepare them for the real world. I took that too literally. For their elementary and pre-teen years, I was a strict disciplinarian.

My younger son, Jeremy, especially had a hard time with my approach as he was very sensitive. Even as a big chasm developed between us, I was determined to treat both boys the same. That was a big mistake. After all, I was an adult and he was a child, and I was being unreasonably stubborn.

As the boys hit teenage years, Jeffrey became everything that I tried to instill, a very independent person — but to an extreme. He got into the punk culture while living in London. He played in a rock band. He got in trouble in school and with local authorities. No parenting method worked. By then, I had matured enough to know that the cold disciplinarian tactic did not work. I was trying be a more engaged father. Even that, I messed up in my typical fashion, getting too involved with his band and giving input that wasn’t wanted, nor needed.

Looking back, the problem was that my boys weren’t meeting MY expectations. I initiated most of the conflict. Now, I agree that parents need to set guidelines, but we need to determine whether our expectations for our children are good for them or for the parent. If it’s only good for the parent, then the problem obviously is the parent.

Here is a story that changed my perspective. There was a young man who had social anxiety issues and met with a psychologist. He was raised by a single mother who never let him out of her sight. She developed her whole life around him. She drove him to school, picked him up at school, even as he was going to high school. When asked if he perhaps thought that his mother had acted selfishly, the young man responded, “Oh no, it’s because she loved ME so much.”

Obviously, real love would have been to let her son grow and develop the skills necessary to function in society, regardless of how painful that may have been for the insecure, single mother. Letting go sometimes is the truest form of love.

We just finished a family vacation over the holidays in Southern California. While we had the usual moments of conflict when trying to coordinate a group decision, our time together was very pleasant. My perspective on parenting has changed a lot over the years. I’m not big on imposing my will on my boys anymore (it never worked), but now want to find their individual strengths and nurture those. I’ve learned to appreciate the personalities of each.  I must say that they are both very street smart, despite all the craziness I had injected into their lives.

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